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Direct MessagesDate/Time: Mon, 29 Apr 2024 09:47:30 +0000
Post From: SC Exchange Data feed Issue
| [2018-10-26 19:58:57] |
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We think we might have determined the reason for the issue. We have had a few reports of this. But it is isolated to just some users. We have increased the outgoing socket buffer size on our server used for individual clients. This was done yesterday evening. We have been doing some other things previous to this, which may or may not have helped. Assuming you are not going to renew you will still have access to the data feed until Wednesday of next week. So please let us know if you see any further problem. Whatever the issue is, we will get it resolved. And we do think this problem is related to the additional market depth levels because it directly coincides with that. Previous to this we have never had a report of a problem like this. Update: Also, what we also realize after looking into this further is that if increasing the buffer size is solving the problem and understanding how all of this works, most likely it does indicate that there is an issue with your network connectivity at that time. Or the outbound connectivity between your computer and our server. And that could be anywhere along the line. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-26 21:36:46
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