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Direct MessagesDate/Time: Sat, 18 May 2024 19:50:43 +0000
Post From: SC data feed issue
| [2018-10-18 00:58:16] |
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Well, this is clearly a recent issue and very surprising with all of the performance improvements we have been working on. And it coincides with the release of this market by order data which creates extended market depth levels. But why that would be affecting the equities data feed we do not know because that is a separate connection. Obviously for us to read reports like this when the performance of this data feed has been very good and exceptional and when we have done numerous improvements, is quite disappointing. At this point being we ourselves have not noticed this kind of behavior and being this coincides with the market by order data we can only conclude this is somehow creating this problem but that is not clear. Based on the most recent description it appears as though that this is an issue at the operating system level because for the equities data feed to also be affected is strange because that is a complete separate connection. We wonder when you notice this problem if you also notice a delay with TICK-NYSE by looking at the timestamps because that calculation uses a data feed off of the very same server you are connected to and it handles like 8000 symbols. So if that is not affected then this is pointing to some other external cause. In other words, an outside network issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |