Support Board
Date/Time: Fri, 04 Jul 2025 14:48:50 +0000
Post From: Connection Error
| [2018-10-11 19:53:29] |
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This is what we see: CTS FIX: Received a Logout message. Text = User does not have permission to access this application | 2018-10-11 12:10:04
If you are currently still getting this message, then Sierra Chart is still not allowed on your CTS account. Also, we see the firm is set to 2020. Is that correct? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |