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Date/Time: Mon, 29 Apr 2024 10:49:05 +0000



Post From: SC Exchange Data feed Issue

[2018-10-09 16:02:48]
Sierra Chart Engineering - Posts: 104368
We have no way to look at this with past data other than to say we see no data loss at all from the CME feeds on that day. We have not heard of an issue like this before, at least not to such an extent, but if it is indeed an issue on our side we would suspect it relates to the additional levels of market depth data.

We are not noticing any obvious additional load from that data on the actual processing of the CME feed but the transmission of it to users may be where the problem lies assuming this is an issue on our side (Which still has yet to be determined). There can be all kinds of causes of an issue like this including network issues outside of our systems.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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Date Time Of Last Edit: 2018-10-09 16:05:24