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Date/Time: Mon, 29 Apr 2024 12:31:02 +0000



Post From: SC Exchange Data feed Issue

[2018-10-09 15:05:58]
Sierra Chart Engineering - Posts: 104368
This is the first time we have had a report like this. Tell us what symbol you notice this with. Perhaps it is due to the recent release of the additional market depth levels in which case we would have to remove them if it is causing this problem. We have never had a report like this before.

If indeed the problem is from our side, we can solve this. So just give us a chance to look into this. We will remove the additional levels of market depth from one of the servers after the close.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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