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Date/Time: Wed, 24 Apr 2024 00:15:13 +0000



Post From: Available: More Market Depth Levels for CME Futures with SC Exchange Data Feed!

[2018-09-25 04:35:38]
Sierra Chart Engineering - Posts: 104368
Any questions regarding market depth data from external services that are not the Sierra Chart Exchange Data Feed, we will be declining support for them. We do not control the market depth from those services. And Rithmic for unknown reasons has an unstable level of market depth. It really is crazy the behavior we hear about.

And the future of Rithmic support is uncertain in Sierra Chart. We are not going to pull support for it, but we are not going to do any further development with it either. And we cannot help with certain types of problems with it either. Their current API, is not the ideal method of integration and has issues. They are coming out with a new websocket API which uses Google protocol buffer encoding. But whether we have time to support that or not is unknown. And it really at this point in time, it is maddening for us to be supporting too many different services with all of the associated problems and limitations.


We have more than reached the breaking point in regards to the number of services being supported. It is an absolute absurdity. So anytime you ask about new services, you can be assured of not to get a response from us on that. For example, Oanda support will never happen. At least that is our position now. We use very firm positions on this in the present time, so not to be bothered about this.

And we are going to have to consolidate, and start routing orders more through centralized connections that we control. There are way too many connectivity problems otherwise.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-09-25 23:14:32