Login Page - Create Account

Support Board


Date/Time: Tue, 07 May 2024 11:30:09 +0000



Post From: Sierra Chart Freezes Every Time I Open A Chartbook

[2018-09-23 20:27:55]
kerobo0000 - Posts: 4
Hello, I can't seem to get any of my chartbooks to open up. Before a chartbook can fully load, the Sierra platform freezes (I have to close and reopen the platform before i'm able to attempt opening a chartbook again. This has been ongoing since Friday evening.

Do you have any idea why this is happening? As you may be able to see, I am new to Sierra Charts and this is the first time i'm experiencing this issue (my first two weeks on the platform were great), and I hope I do not have to switch to another charting provider.

Note that I have downloaded the latest version of Sierra charts and still experience the problem. I have attached a few screenshots to show what I am experiencing (note I cannot screenshot thru the platform because it freezes before the chartbook can fully load).
imagesierra chart error.JPG / V - Attached On 2018-09-23 20:23:25 UTC - Size: 263.14 KB - 321 views
imagesierra chart error - 2.JPG / V - Attached On 2018-09-23 20:23:32 UTC - Size: 352.92 KB - 382 views
Attachment Deleted.