Home >> Support Board

Support Board

Date/Time: Thu, 02 May 2024 22:16:03 +0000

How to Post a Message for Support

Post From: Incorrect trade window data

[2018-09-22 13:12:01] Link To Thread - Link To Post [Go To First Post]
User975649 - Posts: 9
Thank you for your response. I no longer am receiving the message log upon opening Sierra. However, after reading the links you provided and trying a few things my trades still aren't appearing in the trade log nor are they appearing on the chart itself. Usually the chart shows my entry and exit points. The last trades shown on the chart and the log were as of 9:36 am on 9/18/18. I had many other trades on the 18th, 19th, 20th and 21st. I review my trade log multiple times a day and they were all there during the day on those days but now they are all gone. Also of interest is the platform still shows open positions (22 of them) but all positions were closed on those days. I've checked all the fields at the top of my Trade Activity Log and they are correct. I'm attaching a copy of the trade service log in the event it will help you. Also wanted to mention that my global trade settings show 365 days in the fields of number of days to save in Trade Activity Log. Scale In and Scale Out fields are set at Furthest Orders. Please let me know what else I can do to fix this issue and recover past trades and make sure future trades are recorded. Thanks so much for your continued help with this issue. Trade Activity Log: Encountered unknown field code during read record: 1024 \| 2018-09-22 08:21:23 Trade Activity Log: Encountered unknown field code during read record: 256 \| 2018-09-22 08:21:23 Trade Activity Log: Encountered unknown field code during read record: 26112 \| 2018-09-22 08:21:23 Trade Activity Log: Encountered unknown field code during read record: 2048 \| 2018-09-22 08:21:23 Trade Activity Log: Encountered unknown field code during read record: -229478912 \| 2018-09-22 08:21:23 Trade Activity Log: Encountered unknown field code during read record: -450069772 \| 2018-09-22 08:21:23 Trade Activity Log: Encountered unknown field code during read record: 26688 \| 2018-09-22 08:21:23 Trade Activity Log: Encountered unknown field code during read record: 4864 \| 2018-09-22 08:21:23 Trade Activity Log: Encountered unknown field code during read record: 1852785408 \| 2018-09-22 08:21:23 Trade Activity Log: Encountered unknown field code during read record: 1952671086 \| 2018-09-22 08:21:23 Trade Activity Log: Encountered unknown field code during read record: 1948279909 \| 2018-09-22 08:21:23 Trade Activity Log: Encountered unknown field code during read record: 1702043759 \| 2018-09-22 08:21:23 Trade Activity Log: Encountered unknown field code during read record: 1919252082 \| 2018-09-22 08:21:23 Trade Activity Log: File read result: 5995 records inserted. 464 fill records inserted. 0 records filtered. \| 2018-09-22 08:21:23 Trade Activity Log: File date-time limits: Sim records date-time limit is 2017-09-22 00:00:00. Non-sim records date-time limit is 2017-09-22 00:00:00. Non-sim fill record date-time limit is 2017-09-22 00:00:00. \| 2018-09-22 08:21:23 h.