Support Board

Date/Time: Mon, 20 May 2024 14:17:13 +0000

Post From: Can't connect to Bitmex

[2018-08-15 17:07:16] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
BitMEX WebSocket socket (54) \| Received socket Close event. \| 2018-08-15 05:35:29 BitMEX WebSocket \| WebSocket not connected. Handshake acknowledgment: HTTP/1.1 400 Bad Request \| 2018-08-15 05:35:29 BitMEX Trading Direct \| WebSocket closed. \| 2018-08-15 05:35:29 This is the reason. We think this has something to do with rate limiting on the part of BitMex. Anyway, one problem we see is you are running an older version of Sierra Chart. You need to update. This is essential. Many updates have been done with the interface to BitMex. You are running an out of date version. Please follow our instructions here on this: Software Download: Fast Update Now that in and of itself is not going to solve the problem, but you do need to be on the current version when using BitMex. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing