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Date/Time: Wed, 15 May 2024 13:27:52 +0000



Post From: help-Platform automatically opened orders on its own

[2018-08-04 01:01:18]
Sierra Chart Engineering - Posts: 104368
Okay we cannot see that though. We would need to get the entire Trade Activity Log file. It is best for you to follow through the instructions here:
Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis

Let's focus just on this first:
because the platform openned new orders on its own that I couldn't manually flatten
We will tell you the source of this order once we get the details requested and the log file.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-08-04 01:01:24