Support Board

Date/Time: Mon, 29 Apr 2024 10:21:54 +0000

Post From: UK100 Not Downloading Current Data?

[2018-07-20 06:31:34] Link To Thread - Link To Post [Go To First Post]
CarlRostron - Posts: 80
I wanted to update on this so that any other users having the same issue has the fix. SC thanks for pointing me to this, again your Engineering support was impeccable. The actual problem was my clock. For other users, ensure that your Periodically Set System Date-Time from Server option System Error When Setting Date-Time If you receive the following error in the Window >> Message Log, then either uncheck the Global Settings >> General Settings >> Periodically Set System Date-Time from Server option or set Sierra Chart to run with administrator level access (explained below). This error is an indication that the operating system permissions or version is not allowing a program to set the system Date-Time. Additionally, I noticed tat my Shortcut to the 64 bit version wasn't set to Run as Administrator. To do this, I have created a simple Screenshot. This was the problem. Ensure this is set to Administrator as this was causing my chart not to show the latest data. Presumably the connection failed because my Clock was somehow set incorrectly.


Run As Admin.png / V - Attached On 2018-07-20 06:30:01 UTC - Size: 107.29 KB - 250 views