Support Board

Date/Time: Sat, 18 May 2024 17:03:57 +0000

Post From: new account, orders rejected

[2018-05-23 18:36:17] Link To Thread - Link To Post [Go To First Post]
User321279 - Posts: 3
I have been using your charts and things have been going well. Today though I was given a new 4 week trial package by a broker. They told me I could use the current paid Sierra package I have with this new trial they gave me. On your Data/Trade Service Settings page I typed in the new information they gave me: username: TDuffy1878 The charts are working well. The problem I have is when I try to place an order it gets rejected. Here is the service log: Trade Activity Log: File read result: 6471 records inserted. 230 fill records inserted. 0 records filtered. \| 2018-05-23 10:36:37 Trade Activity Log: File date-time limits: Sim records date-time limit is 2018-05-08 00:00:00. Non-sim records date-time limit is 2018-02-19 00:00:00. Non-sim fill record date-time limit is 2017-05-23 00:00:00. \| 2018-05-23 10:36:37 Order Error - OEC order update (Rejected). Text: Invalid account Unknown account(s). Internal Order ID: 1650. Service Order ID: (none). Symbol: NQM8 \| 2018-05-23 10:37:39 * Date Time Of Last Edit: 2018-05-23 18:46:24