Support Board
Date/Time: Sat, 10 May 2025 19:54:54 +0000
Post From: Again CQG Connectivity Issue (CQG has problems)
| [2018-04-25 18:35:39] |
| |
|
In regards to who you would call for connectivity issues, really we have to be the first point of contact for this. And then we will look into the problem, and give you guidance on what to do. This is what we have done. You really need to eliminate the CQG Web API connection and to do that, you need to use the Sierra Chart Exchange Data Feed. Here are the set up instructions: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions This is going to lessen the incidents of disconnections. Yes you have to pay more, but there simply is no other choice when using CQG. This is not going to totally eliminate the problem but certainly lesson that. If you need help setting that up, let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-25 18:37:06
|