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Post From: Connection Problems with Trial

[2018-04-19 16:19:14] Link To Thread - Link To Post [Go To First Post]
TonyR - Posts: 1
Hi, I'm trying to connect NinjaTrader to Sierra Charts, and the message log is telling me the "Username does not exist please contact Customer Support for assistance". I have talked to my broker and they say everything is good on their end, and I've looked on the boards and it seems to be a common problem. Here are the logs. Software version: 1727 32-bit \| 2018-04-19 11:04:25 Usage end date: 2018-05-01 \| 2018-04-19 11:04:25 Enabled for: Advanced Features. \| 2018-04-19 11:04:25 Enabled for: Advanced Features 2. \| 2018-04-19 11:04:25 Enabled for: Sierra Chart Historical Data Service. \| 2018-04-19 11:04:25 Allow Support for Sierra Chart Data Feeds is enabled. \| 2018-04-19 11:04:25 Current selected Data/Trading service: CQG FIX Trading \| 2018-04-19 11:04:25 Chart Update Interval: 500 \| 2018-04-19 11:04:25 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2018-04-19 11:04:25 2018-04-19 11:04:24 Local computer time \| 2018-04-19 11:04:25 2018-04-19 16:04:24 Local computer time in UTC \| 2018-04-19 11:04:25 2018-04-19 11:04:24 Local computer time in SC Time Zone \| 2018-04-19 11:04:25 2018-04-19 15:52:25 Server time in UTC \| 2018-04-19 11:04:25 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2018-04-19 11:04:25 Program path: C:\SierraChart\ \| 2018-04-19 11:04:25 Data Files path: C:\SierraChart\Data\ \| 2018-04-19 11:04:25 OS Version Number: 10.0 \| 2018-04-19 11:04:25 Locale Setting: C \| 2018-04-19 11:04:25 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. \| 2018-04-19 11:04:29 CQG FIX socket (21) \| Creating socket. Using TLS 1.2. \| 2018-04-19 11:04:29 CQG FIX socket (21) \| Connecting to IP: 208.48.16.214. \| 2018-04-19 11:04:29 CQG FIX: Sending the Logon message. \| 2018-04-19 11:04:29 CQG FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. \| 2018-04-19 11:04:29 CQG FIX: Sending a Logout message. Text = Received Logout message. \| 2018-04-19 11:04:29 CQG FIX socket (21) \| Initiating close of socket by core. \| 2018-04-19 11:04:30 CQG FIX Trading \| Disconnected. \| 2018-04-19 11:04:30 CQG FIX socket (21) \| Write in progress. Shutdown being delayed. \| 2018-04-19 11:04:30 CQG FIX Trading \| Disconnected. \| 2018-04-19 11:04:30 CQG FIX socket (21) \| Write has completed. Shutdown being performed. \| 2018-04-19 11:04:30 CQG FIX socket (21) \| Shutdown started. Waiting for graceful close. \| 2018-04-19 11:04:30 CQG FIX socket (21) \| Socket gracefully closed by remote side. \| 2018-04-19 11:04:30 CQG FIX socket (21) \| Closed. \| 2018-04-19 11:04:30