Support Board

Date/Time: Sat, 27 Apr 2024 17:54:14 +0000

Post From: SC will not connect to Interactive Brokers' server

[2018-04-02 05:23:39] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
it shows an order fill on SC but no order nor fill on IB. This is not even technically possible. It is completely impossible for Sierra Chart to process an order fill without there being an actual order fill from the remote trading service that Sierra Chart is connected to if Trade Simulation Mode is disabled. The first thing we want you to do is to update to the current version following these instructions here: Software Download: Fast Update And then after submitting the order, if there still is a problem provide this information requested here including the Trade Activity Log file: Trade Activity Log Analysis Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-02 05:24:02