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Date/Time: Tue, 07 May 2024 14:49:56 +0000



Post From: IB connection issues following SC upgrade

[2018-03-23 20:29:26]
Sierra Chart Engineering - Posts: 104368
Actually, we want to be abundantly clear here. This problem is an Interactive Brokers TWS issue. It only shows the substandard and poor quality of their software.

Once again we are wasting our time with trader workstation problems and using hacks to solve this. This is completely ridiculous. Anyway we are going to come up with a hack solution to solve this. Totally ridiculous we have to do this.

And it is pointless for us to contact those idiots at Interactive Brokers because they are not going to pay proper attention to what we say and solve the problem.

And if the hack which we will release later today does actually solve this, and you would have to confirm this, then this really does confirm the problem is indeed on their side.

And for the record we have done so far is a hack. It is just that we have not considered all of the different possibilities that the hack needs to be applied. That is the problem.

And it just occurred to us, in the last couple of hours, why the hack we used previously, was not solving the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
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Date Time Of Last Edit: 2018-03-23 20:31:48