Login Page - Create Account

Support Board


Date/Time: Sat, 04 May 2024 04:23:40 +0000



Post From: Unable to access Bitmex

[2018-03-16 03:37:58]
Wendys - Posts: 9
I cannot access Bitmex. I have followed all the instructions in creating an API on the Bitmex website and setting it up in Sierra Chart. I have already disconnected and reconnected. I have disabled my firewall. I have created new API keys and I am using those. I have updated the symbol settings and reset the symbol settings. I have rebooted my computer. I have waited. I have tried using the 64-bit version and the standard version. I have sent the log in via Sierra Chart application. This is the log:

Reading Internal Order ID file. | 2018-03-16 03:36:01
Reading Trade Orders file. | 2018-03-16 03:36:01
Reading Trade Positions file. | 2018-03-16 03:36:01
Listening on UDP port 22904. | 2018-03-16 03:36:01
Software version: 1717 64-bit | 2018-03-16 03:36:01
Usage end date: 2018-03-31 | 2018-03-16 03:36:01
Enabled for: Advanced Features. | 2018-03-16 03:36:01
Enabled for: Advanced Features 2. | 2018-03-16 03:36:01
Enabled for: Sierra Chart Historical Data Service. | 2018-03-16 03:36:01
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-03-16 03:36:01
Current selected Data/Trading service: BitMEX Trading Direct | 2018-03-16 03:36:01
Chart Update Interval: 500 | 2018-03-16 03:36:01
Time Zone: +00:00:00 (UTC+00) | 2018-03-16 03:36:01
2018-03-15 20:36:00 Local computer time | 2018-03-16 03:36:01
2018-03-16 03:36:00 Local computer time in UTC | 2018-03-16 03:36:01
2018-03-16 03:36:00 Local computer time in SC Time Zone | 2018-03-16 03:36:01
2018-03-16 03:36:08 Server time in UTC | 2018-03-16 03:36:01
Local computer UTC time and Server UTC time difference: 8 seconds. | 2018-03-16 03:36:01
Program path: C:\SierraChart\ | 2018-03-16 03:36:01
Data Files path: C:\SierraChart\Data\ | 2018-03-16 03:36:01
OS Version Number: 6.1 | 2018-03-16 03:36:01
Locale Setting: C | 2018-03-16 03:36:01

Checking for new symbol settings for service code bitmex.dtc.trading | 2018-03-16 03:36:01
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-03-16 03:36:01
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-03-16 03:36:01
Symbol settings are up-to-date for bitmex.dtc.trading | 2018-03-16 03:36:01
Received 5 login tokens. | 2018-03-16 03:36:01

BitMEX Trading Direct | Connecting to URI testnet.bitmex.com/realtime/WebSocket | 2018-03-16 03:36:05
BitMEX WebSocket | Connecting to WebSocket server. | 2018-03-16 03:36:05
BitMEX WebSocket socket (5) | Creating socket. Using TLS 1.2. | 2018-03-16 03:36:05
BitMEX WebSocket socket (5) | Connecting to IP: 54.76.252.17. | 2018-03-16 03:36:05
BitMEX WebSocket | Opening WebSocket. | 2018-03-16 03:36:05
BitMEX WebSocket | Sending WebSocket handshake. | 2018-03-16 03:36:05
BitMEX WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-03-16 03:36:05
BitMEX WebSocket | Header line. Date: Fri, 16 Mar 2018 03:36:12 GMT | 2018-03-16 03:36:05
BitMEX WebSocket | Header line. Connection: upgrade | 2018-03-16 03:36:05
BitMEX WebSocket | Header line. Upgrade: websocket | 2018-03-16 03:36:05
BitMEX WebSocket | Header line. Sec-WebSocket-Accept: HQr6jpeV/LIBeNa+4rl3Y4rL40Y= | 2018-03-16 03:36:05
BitMEX WebSocket | Header line. Sec-WebSocket-Version: 13 | 2018-03-16 03:36:05
BitMEX WebSocket | Header line. WebSocket-Server: uWebSockets | 2018-03-16 03:36:05
BitMEX WebSocket | Header line. Strict-Transport-Security: max-age=31536000; includeSubDomains | 2018-03-16 03:36:05
BitMEX WebSocket | Header line. | 2018-03-16 03:36:05
BitMEX WebSocket | Web socket state is now open. | 2018-03-16 03:36:05
BitMEX Trading Direct | Connected to data and trading server. | 2018-03-16 03:36:05
BitMEX WebSocket socket (5) | Socket gracefully closed by remote side. | 2018-03-16 03:36:05
BitMEX WebSocket socket (5) | Received socket Close event. | 2018-03-16 03:36:05
BitMEX WebSocket | WebSocket received OpCode Close. Received status code: 0 | 2018-03-16 03:36:05
BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:05
Connection to the external service has been lost. | 2018-03-16 03:36:05
BitMEX WebSocket socket (5) | Initiating close of socket by core. | 2018-03-16 03:36:05
BitMEX WebSocket | Network socket for WebSocket has been closed by remote side. | 2018-03-16 03:36:05
BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:05
BitMEX WebSocket socket (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-16 03:36:05
BitMEX WebSocket socket (5) | Closed. | 2018-03-16 03:36:05
BitMEX Trading Direct | Disconnected. | 2018-03-16 03:36:05
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-16 03:36:05
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-03-16 03:36:06
HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-03-16 03:36:06
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-03-16 03:36:06
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-16 03:36:06
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-03-16 03:36:06
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-03-16 03:36:06
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-03-16 03:36:06
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-03-16 03:36:06
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-16 03:36:06
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-03-16 03:36:06

BitMEX Trading Direct | Connecting to URI testnet.bitmex.com/realtime/WebSocket | 2018-03-16 03:36:08
BitMEX WebSocket | Connecting to WebSocket server. | 2018-03-16 03:36:08
BitMEX WebSocket socket (6) | Creating socket. Using TLS 1.2. | 2018-03-16 03:36:08
BitMEX WebSocket socket (6) | Connecting to IP: 54.76.252.17. | 2018-03-16 03:36:08
BitMEX WebSocket | Opening WebSocket. | 2018-03-16 03:36:08
BitMEX WebSocket | Sending WebSocket handshake. | 2018-03-16 03:36:08
BitMEX WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-03-16 03:36:08
BitMEX WebSocket | Header line. Date: Fri, 16 Mar 2018 03:36:16 GMT | 2018-03-16 03:36:08
BitMEX WebSocket | Header line. Connection: upgrade | 2018-03-16 03:36:08
BitMEX WebSocket | Header line. Upgrade: websocket | 2018-03-16 03:36:08
BitMEX WebSocket | Header line. Sec-WebSocket-Accept: T1xjoorPSQRJdvu6eHftOcoNuv4= | 2018-03-16 03:36:08
BitMEX WebSocket | Header line. Sec-WebSocket-Version: 13 | 2018-03-16 03:36:08
BitMEX WebSocket | Header line. WebSocket-Server: uWebSockets | 2018-03-16 03:36:08
BitMEX WebSocket | Header line. Strict-Transport-Security: max-age=31536000; includeSubDomains | 2018-03-16 03:36:08
BitMEX WebSocket | Header line. | 2018-03-16 03:36:08
BitMEX WebSocket | Web socket state is now open. | 2018-03-16 03:36:08
BitMEX Trading Direct | Connected to data and trading server. | 2018-03-16 03:36:08
BitMEX WebSocket socket (6) | Socket gracefully closed by remote side. | 2018-03-16 03:36:08
BitMEX WebSocket | WebSocket received OpCode Close. Received status code: 0 | 2018-03-16 03:36:08
BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:08
Connection to the external service has been lost. | 2018-03-16 03:36:08
BitMEX WebSocket socket (6) | Received socket Close event. | 2018-03-16 03:36:08
BitMEX WebSocket socket (6) | Initiating close of socket by core. | 2018-03-16 03:36:08
BitMEX WebSocket | Network socket for WebSocket has been closed by remote side. | 2018-03-16 03:36:08
BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:08
BitMEX WebSocket socket (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-16 03:36:08
BitMEX WebSocket socket (6) | Closed. | 2018-03-16 03:36:08
BitMEX Trading Direct | Disconnected. | 2018-03-16 03:36:08
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-16 03:36:08

BitMEX Trading Direct | Connecting to URI testnet.bitmex.com/realtime/WebSocket | 2018-03-16 03:36:11
BitMEX WebSocket | Connecting to WebSocket server. | 2018-03-16 03:36:11
BitMEX WebSocket socket (7) | Creating socket. Using TLS 1.2. | 2018-03-16 03:36:11
BitMEX WebSocket socket (7) | Connecting to IP: 54.76.252.17. | 2018-03-16 03:36:11
BitMEX WebSocket | Opening WebSocket. | 2018-03-16 03:36:11
BitMEX WebSocket | Sending WebSocket handshake. | 2018-03-16 03:36:11
BitMEX WebSocket | Header line. HTTP/1.1 429 Too Many Requests | 2018-03-16 03:36:11
BitMEX WebSocket | WebSocket not connected. Handshake acknowledgment: HTTP/1.1 429 Too Many Requests | 2018-03-16 03:36:11
BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:11
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-16 03:36:11
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-16 03:36:11
BitMEX WebSocket | Header line. Date: Fri, 16 Mar 2018 03:36:19 GMT | 2018-03-16 03:36:11
BitMEX WebSocket | Header line. Content-Type: application/json | 2018-03-16 03:36:11
BitMEX WebSocket | Header line. Content-Length: 52 | 2018-03-16 03:36:11
BitMEX WebSocket | Header line. Connection: keep-alive | 2018-03-16 03:36:11
BitMEX WebSocket | Header line. Strict-Transport-Security: max-age=31536000; includeSubDomains | 2018-03-16 03:36:11
BitMEX WebSocket | Header line. | 2018-03-16 03:36:11
BitMEX WebSocket | Web socket state is now open. | 2018-03-16 03:36:11
BitMEX Trading Direct | Connected to data and trading server. | 2018-03-16 03:36:11
BitMEX WebSocket | Extension reserve bits set and not supported. | 2018-03-16 03:36:11
BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:11
Connection to the external service has been lost. | 2018-03-16 03:36:11
BitMEX WebSocket socket (7) | Adding bytes from final send buffer from buffered socket: 8 | 2018-03-16 03:36:11
BitMEX WebSocket socket (7) | Initiating close of socket by core. | 2018-03-16 03:36:11
BitMEX WebSocket | WebSocket closed. | 2018-03-16 03:36:11
BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:11
BitMEX WebSocket socket (7) | Sending bytes from final send buffer: 8 | 2018-03-16 03:36:11
BitMEX Trading Direct | Disconnected. | 2018-03-16 03:36:11
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-16 03:36:11
BitMEX WebSocket socket (7) | Write in progress. Shutdown being delayed. | 2018-03-16 03:36:11
BitMEX WebSocket socket (7) | Write has completed. Shutdown being performed. | 2018-03-16 03:36:11
BitMEX WebSocket socket (7) | Shutdown started. Waiting for graceful close. | 2018-03-16 03:36:11
BitMEX WebSocket socket (7) | Socket gracefully closed by remote side. | 2018-03-16 03:36:11
BitMEX WebSocket socket (7) | Closed. | 2018-03-16 03:36:11

BitMEX Trading Direct | Connecting to URI testnet.bitmex.com/realtime/WebSocket | 2018-03-16 03:36:14
BitMEX WebSocket | Connecting to WebSocket server. | 2018-03-16 03:36:14
BitMEX WebSocket socket (8) | Creating socket. Using TLS 1.2. | 2018-03-16 03:36:14
BitMEX WebSocket socket (8) | Connecting to IP: 54.76.252.17. | 2018-03-16 03:36:14
BitMEX WebSocket | Opening WebSocket. | 2018-03-16 03:36:14
BitMEX WebSocket | Sending WebSocket handshake. | 2018-03-16 03:36:14
BitMEX WebSocket | Header line. HTTP/1.1 429 Too Many Requests | 2018-03-16 03:36:14
BitMEX WebSocket | WebSocket not connected. Handshake acknowledgment: HTTP/1.1 429 Too Many Requests | 2018-03-16 03:36:14
BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:14
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-16 03:36:14
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-16 03:36:14
BitMEX WebSocket | Header line. Date: Fri, 16 Mar 2018 03:36:22 GMT | 2018-03-16 03:36:14
BitMEX WebSocket | Header line. Content-Type: application/json | 2018-03-16 03:36:14
BitMEX WebSocket | Header line. Content-Length: 52 | 2018-03-16 03:36:14
BitMEX WebSocket | Header line. Connection: keep-alive | 2018-03-16 03:36:14
BitMEX WebSocket | Header line. Strict-Transport-Security: max-age=31536000; includeSubDomains | 2018-03-16 03:36:14
BitMEX WebSocket | Header line. | 2018-03-16 03:36:14
BitMEX WebSocket | Web socket state is now open. | 2018-03-16 03:36:14
BitMEX Trading Direct | Connected to data and trading server. | 2018-03-16 03:36:14
BitMEX WebSocket | Extension reserve bits set and not supported. | 2018-03-16 03:36:14
BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:14
Connection to the external service has been lost. | 2018-03-16 03:36:14
BitMEX WebSocket socket (8) | Adding bytes from final send buffer from buffered socket: 8 | 2018-03-16 03:36:14
BitMEX WebSocket socket (8) | Initiating close of socket by core. | 2018-03-16 03:36:14
BitMEX WebSocket | WebSocket closed. | 2018-03-16 03:36:14
BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:14
BitMEX WebSocket socket (8) | Sending bytes from final send buffer: 8 | 2018-03-16 03:36:14
BitMEX WebSocket socket (8) | Write in progress. Shutdown being delayed. | 2018-03-16 03:36:14
BitMEX Trading Direct | Disconnected. | 2018-03-16 03:36:14
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-16 03:36:14
BitMEX WebSocket socket (8) | Write has completed. Shutdown being performed. | 2018-03-16 03:36:14
BitMEX WebSocket socket (8) | Shutdown started. Waiting for graceful close. | 2018-03-16 03:36:14
BitMEX WebSocket socket (8) | Socket gracefully closed by remote side. | 2018-03-16 03:36:14
BitMEX WebSocket socket (8) | Closed. | 2018-03-16 03:36:14

BitMEX Trading Direct | Connecting to URI testnet.bitmex.com/realtime/WebSocket | 2018-03-16 03:36:17
BitMEX WebSocket | Connecting to WebSocket server. | 2018-03-16 03:36:17
BitMEX WebSocket socket (9) | Creating socket. Using TLS 1.2. | 2018-03-16 03:36:17
BitMEX WebSocket socket (9) | Connecting to IP: 54.76.252.17. | 2018-03-16 03:36:17
BitMEX WebSocket | Opening WebSocket. | 2018-03-16 03:36:17
BitMEX WebSocket | Sending WebSocket handshake. | 2018-03-16 03:36:17
BitMEX WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-03-16 03:36:17
BitMEX WebSocket | Header line. Date: Fri, 16 Mar 2018 03:36:25 GMT | 2018-03-16 03:36:17
BitMEX WebSocket | Header line. Connection: upgrade | 2018-03-16 03:36:17
BitMEX WebSocket | Header line. Upgrade: websocket | 2018-03-16 03:36:17
BitMEX WebSocket | Header line. Sec-WebSocket-Accept: 5gkrD3JksjU+hQ+4kq05cF4Rqq4= | 2018-03-16 03:36:17
BitMEX WebSocket | Header line. Sec-WebSocket-Version: 13 | 2018-03-16 03:36:17
BitMEX WebSocket | Header line. WebSocket-Server: uWebSockets | 2018-03-16 03:36:17
BitMEX WebSocket | Header line. Strict-Transport-Security: max-age=31536000; includeSubDomains | 2018-03-16 03:36:17
BitMEX WebSocket | Header line. | 2018-03-16 03:36:17
BitMEX WebSocket | Web socket state is now open. | 2018-03-16 03:36:17
BitMEX Trading Direct | Connected to data and trading server. | 2018-03-16 03:36:17
BitMEX WebSocket socket (9) | Received socket Close event. | 2018-03-16 03:36:17
BitMEX WebSocket socket (9) | Socket gracefully closed by remote side. | 2018-03-16 03:36:17
BitMEX WebSocket | WebSocket received OpCode Close. Received status code: 0 | 2018-03-16 03:36:17
BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:17
Connection to the external service has been lost. | 2018-03-16 03:36:17
BitMEX WebSocket socket (9) | Initiating close of socket by core. | 2018-03-16 03:36:17
BitMEX WebSocket | Network socket for WebSocket has been closed by remote side. | 2018-03-16 03:36:17
BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:17
BitMEX WebSocket socket (9) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-16 03:36:17
BitMEX WebSocket socket (9) | Closed. | 2018-03-16 03:36:17
BitMEX Trading Direct | Disconnected. | 2018-03-16 03:36:17
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-16 03:36:17

BitMEX Trading Direct | Connecting to URI testnet.bitmex.com/realtime/WebSocket | 2018-03-16 03:36:21
BitMEX WebSocket | Connecting to WebSocket server. | 2018-03-16 03:36:21
BitMEX WebSocket socket (10) | Creating socket. Using TLS 1.2. | 2018-03-16 03:36:21
BitMEX WebSocket socket (10) | Connecting to IP: 54.76.252.17. | 2018-03-16 03:36:21
BitMEX WebSocket | Opening WebSocket. | 2018-03-16 03:36:21
BitMEX WebSocket | Sending WebSocket handshake. | 2018-03-16 03:36:21
BitMEX WebSocket | Header line. HTTP/1.1 429 Too Many Requests | 2018-03-16 03:36:21
BitMEX WebSocket | WebSocket not connected. Handshake acknowledgment: HTTP/1.1 429 Too Many Requests | 2018-03-16 03:36:21
BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:21
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-16 03:36:21
Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-16 03:36:21
BitMEX WebSocket | Header line. Date: Fri, 16 Mar 2018 03:36:28 GMT | 2018-03-16 03:36:21
BitMEX WebSocket | Header line. Content-Type: application/json | 2018-03-16 03:36:21
BitMEX WebSocket | Header line. Content-Length: 53 | 2018-03-16 03:36:21
BitMEX WebSocket | Header line. Connection: keep-alive | 2018-03-16 03:36:21
BitMEX WebSocket | Header line. Strict-Transport-Security: max-age=31536000; includeSubDomains | 2018-03-16 03:36:21
BitMEX WebSocket | Header line. | 2018-03-16 03:36:21
BitMEX WebSocket | Web socket state is now open. | 2018-03-16 03:36:21
BitMEX Trading Direct | Connected to data and trading server. | 2018-03-16 03:36:21
BitMEX WebSocket | Extension reserve bits set and not supported. | 2018-03-16 03:36:21
BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:21
Connection to the external service has been lost. | 2018-03-16 03:36:21
BitMEX WebSocket socket (10) | Adding bytes from final send buffer from buffered socket: 8 | 2018-03-16 03:36:21
BitMEX WebSocket socket (10) | Initiating close of socket by core. | 2018-03-16 03:36:21
BitMEX WebSocket | WebSocket closed. | 2018-03-16 03:36:21
BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:21
BitMEX WebSocket socket (10) | Sending bytes from final send buffer: 8 | 2018-03-16 03:36:21
BitMEX WebSocket socket (10) | Write in progress. Shutdown being delayed. | 2018-03-16 03:36:21
BitMEX Trading Direct | Disconnected. | 2018-03-16 03:36:21
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-16 03:36:21
BitMEX WebSocket socket (10) | Write has completed. Shutdown being performed. | 2018-03-16 03:36:21
BitMEX WebSocket socket (10) | Shutdown started. Waiting for graceful close. | 2018-03-16 03:36:21
BitMEX WebSocket socket (10) | Socket gracefully closed by remote side. | 2018-03-16 03:36:21
BitMEX WebSocket socket (10) | Closed. | 2018-03-16 03:36:21
File >> Disconnect selected. | 2018-03-16 03:36:23
BitMEX Trading Direct | Disconnected. | 2018-03-16 03:36:23