Support Board

Date/Time: Sat, 04 May 2024 09:03:38 +0000

Post From: Trade position not recognized

[2018-03-15 16:29:44] Link To Thread - Link To Post [Go To First Post]
User392057 - Posts: 6
After talking with my broker, they gave me the following answer: "I can only see orders that made it to the exchange and some platforms will reject an order before sending to the exchange." So my question is if I repeatedly hit "flatten" and am getting notifications in the trade service log that there are no open trades, how is it possible that I could continue to be short a contract (unknowingly). For the first time ever, the PnL on my trade activity and my broker statement are completely different. (For reference, I was filled at 10:24:51. I quickly tried to flatten that position, and at 10:24:53, 10:24:59 and 10:25:41 I received 3 separate notifications all stating the same thing: "Unable to Flatten or Reverse because a Position does not exist." But a position did exist and I want to know why I was never flattened and why my platform showed no open trades)