Support Board

Date/Time: Sat, 04 May 2024 10:11:59 +0000

Post From: Trade position not recognized

[2018-03-14 22:06:12] Link To Thread - Link To Post [Go To First Post]
User392057 - Posts: 6
My trade activity log shows that I was filled for a trade, but when I tried to exit I received the message "unable to flatten or cancel because there is no position" (3 separate times). I record my screen during the day and noticed the service log said the same thing. However, I was unknowingly in a position throughout the entire day, even though the log showed no open trades. This is the first time ever my activity log and trading statements did not match. How can I prevent this from happening in the future if I receive multiple notifications that there is currently no position when there actually is one. (Please let me know if I need to upload my entire activity log, or just the time I am referring to) Thanks.