Support Board
Date/Time: Sat, 10 May 2025 22:00:14 +0000
Post From: CQG disconnects and reconnects frequently
| [2018-02-13 23:12:05] |
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We want you to update to prerelease 1701 which we are putting out in a few minutes. We increased the amount of time required before establishing a reconnection when a pong message is not received from the server. We have doubled it. It is now going to be 80 seconds rather than 40 seconds. Why that message is not getting received we do not know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-13 23:12:27
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