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Direct MessagesDate/Time: Sun, 28 Apr 2024 21:36:39 +0000
Post From: Combination Symbol Chart Study Question
| [2018-01-17 21:33:16] |
| ErikT - Posts: 117 |
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Wow. I had no idea my bug reports/support posts were unwelcome and/or inconsistent with your policies or expectations. I was merely trying to report what appears to me to be a bug, with the best of intentions. Thanks for being clear so I know where you stand. Are your support policies documented anywhere so that I can understand your expectations? I looked and could not find any support policy section in the help. Is the intended function of Combination Symbol Chart documented anywhere? The only information I had was from your post on this board saying that it worked like Difference(bar) except all values were added together. I have looked for a help section and searched on "Combination Symbol Chart" and can find nothing documented. Don't you think it a little unreasonable to tell me it's my fault for not knowing what the intended functionality is if that functionality is not even documented? If it is documented, I was unable to find it in the contents or using your search tool. I certainly appreciate that SC is a low-cost product and will try to adjust my expectations accordingly. But honestly I don't understand where your attitude is coming from. I merely report what appear to me to be bugs. I post as much background/supporting information as possible because my experience in the software industry tells me that's usually what support staff appreciate. It's now clear that you do things differently, but frankly I had no way of knowing that. Add Additional symbol as it is described in the documentation link you provided does something completely unrelated to my needs, but thanks just the same for suggesting I look into it. Please know that I mean no offense to anyone and had no idea my posts were unwelcome or inconsistent with your expectations. You do things rather a lot differently than most companies, and I'm doing my best understand what to expect from you and what you expect from me. Let's work together! Best, Erik |