Support Board

Date/Time: Fri, 26 Apr 2024 19:48:24 +0000

Post From: I keep getting disconnected

[2018-01-10 00:10:13] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We heard from CQG and as expected, the response did not communicate anything of value. We do believe there is an abnormal high amount of connection problems to CQG. The log is very clear, that this is some kind of network connectivity problem or a problem on the CQG server side. We would have to suspect it is more a problem on the CQG server-side rather than some other network issue. From our position we cannot do anything about this. We can only recommend other alternatives. Consider the CQG FIX connection (can be selected through Global Settings >> Data/Trade Service Settings >> Service) and the Sierra Chart Exchange Data Feed for a better connection: Sierra Chart Exchange Data Feed As a matter of policy going forward, CQG connectivity problems will be responded to with a standardized answer with no further examination. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-10 00:11:11