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Direct MessagesDate/Time: Fri, 19 Apr 2024 09:38:34 +0000
Post From: I keep getting disconnected
| [2018-01-05 20:04:41] |
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We are going to send the following to CQG: We have one user in the United States, and also user in the UK who are reporting frequent loss connections to the CQG server. We only have details on one of these cases though. It is the one case in the US. In the case documented below, this involves your CQG Web API server. CQG FIX Trading | Logon successful. Session Token = zhPNLdZo21TW/WuCnQpZILeAPbpGyzlGfNTa5vkXzJ8WJjBExvKF3xN/mmTHgaXu4z9hrl3En33 | 2018-01-05 07:25:54 Lost connection here: CQG WebSocket | Timeout waiting for pong message from server. | 2018-01-05 07:27:54 Connection to the external service has been lost. | 2018-01-05 07:27:54 CQG FIX Trading | Logon successful. Session Token = S+gxQYEeEfxEAc6v+qTAxGolXYz1dwo0q8Qw+/q1z1M24Tm3432nogZxY4wvz06ugw4RQVIJs0W | 2018-01-05 07:45:52 Lost connection here: CQG WebSocket socket (349) | Socket gracefully closed by remote side. | 2018-01-05 07:47:52 CQG WebSocket socket (349) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-01-05 07:47:52 * CQG WebSocket | Network socket for WebSocket has been closed by remote side. | 2018-01-05 07:47:52 Connection to the external service has been lost. | 2018-01-05 07:47:52 Why is this happening? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-05 20:05:39
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