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Date/Time: Fri, 18 Jan 2019 02:31:48 +0000

Post From: Upgrade 1673 - Can't Connect to IB

[2017-12-22 04:19:49]
Sierra Chart Engineering - Posts: 68039
In this case you needed to have gone back to 1669 to be sure you could have connected. If you are unsure of the version, just ask, and we will determine that for you.

Clearly, you guys need to work on your software QA and release process. Develop->Test->QA->Release. Not Develop->Release.
Of course we do testing and it is not a situation like this. But we cannot be testing everything, ahead of every release. This is very impractical.

We always do our very best but we cannot always be catching every single detail due to the massive amount of functionality that we offer. That is simply an impossibility. When it comes to trading functionality, that does undergo a special level of care, and undergoes more review and testing.

We took care of the problem promptly, and you have the ability to go back to a prior version. We consider this matter resolved and closed.

And at this point it is fair for us to blame this on Interactive Brokers due to the poorly designed, substandard and unreliable interface which they provide.

That was the core problem. This problem is very insignificant due to the overall problems people have with TWS.

The protocol they use has never been well-designed. And now they have started to specify a length for the messages which is a more sensible design and the code had not yet been updated to support that length but the version number was triggering that requirement.

What about the quality assurance of Trader Workstation? Do you know that Interactive Brokers cannot even reliably provide Position data and this is been a problem for more than 10 years. Being critical of us totally out of bounds here. You simply are not aware of operational realities. And we did apologize for the issue and we took care of it promptly. Sometimes these things happen and we are here to remedy them quickly.

Keep in mind Sierra Chart works across a range of data and trading services. One connectivity issue, is minor and it has to do with the overall architecture of the TWS protocol.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-22 05:51:30