Date/Time: Fri, 19 Jan 2018 07:49:49 +0000
Post From: Upgrade 1673 - Can't Connect to IB
Sierra Chart Engineering - Posts: 56285
It is best to contact us first when there is a connection problem to Interactive Brokers. It is not difficult for us to look at the Message Log and see what is wrong.
The reason for this issue was a very very minor detail involving a protocol version number and it is hard for us to guarantee that these things will not happen.
Also, the way that the Interactive Brokers designs their interface, makes this kind of issue more common.
Additionally, an issue like this involving Interactive Brokers has not been a problem for many years. That is overall a very good record. What we do is is very very complex, and we always do our best, but inevitably little problems can get through. It is very hard for us to avoid. Sometimes we have to get releases out to fix other small issues, or release critical enhancements.
Sierra Chart Support - Engineering Level
Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-22 03:13:26