Support Board

Date/Time: Sat, 27 Apr 2024 00:53:56 +0000

Post From: Can't connect to my CTS datafeed?

[2017-12-01 14:58:16] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK the problem was that this CTS trading connection for 10 USD per month is paid from your reseller account balance . That balance was not sufficient to pay for it. Since you made a PayPal payment by "check" to your reseller account that has not yet cleared, is why the CTS trading account extension until the end of the month was not done. It is always critical to have a sufficient credit on your account ahead of time. And if we ever need to do a refund to you, we will do that. We are working to get the CTS trading connection active for you. We are also making improvements on our side so we can have a better understanding about this without having to do a lot of checking and analysis. It was not clear what the problem was initially because normally the services are paid directly from the account they are associated with. Not a separate reseller account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-01 14:59:10