Date/Time: Mon, 23 Jul 2018 17:05:36 +0000
Post From: Changes in Sierra Chart Support Policy
Sierra Chart Engineering - Posts: 61968
Also, as a matter of long-standing policy, for well-established reasons, we do not provide support by email.
Any questions sent to us by email, unless it involves some basic and critical issue, is always responded with our standard response that tells users to post on the Support Board.
It is pointless to send your questions by email because they almost never receive a response in almost all cases. We are more than happy to lose business from potential new users who do not want to post on the Support Board. Email type of support is just not worth our time.
Especially if the questions involved all kinds of data questions which manifest themselves, related to data regulation by exchanges. You are more than happy to take your business elsewhere in this case, and we desire you to take your business elsewhere.
Sierra Chart Support - Engineering Level
Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-11-25 20:55:59