Support Board

Date/Time: Thu, 02 May 2024 16:05:17 +0000

Post From: Payment Error: "Error = -1 is unknown GW error code for the PPP"

[2013-09-13 09:15:36] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This has now been researched. This is what the payment processor said: Please be advised that the transactions of the user below were declined by the bank and not by Gate2Shop. Actual reasons of bank refusals are unknown to us. In cases of bank decline, it is recommended to advise the card owner to contact his issuer bank and ask about the reason for refusal. There are two things you can do in this case. Use the World Pay payment option. Also when using the new payment option that supports numerous payment types, there is a choice for PayPal. You can choose to use paypal and pay through your Credit/Debit card. Your card provider may not refuse it in that case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing