Support Board
Date/Time: Thu, 30 Oct 2025 11:28:14 +0000
Post From: I just sent you the message log showing the disconnects I am getting
| [2017-07-20 18:09:44] |
| User432504 - Posts: 73 |
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SC : I did the re-install again already last evening. When I did the re-install yesterday, it did not give me the error message like it originally did. However, I did the re-install again today just now. It did not give me the original message of being updated but with errors either times that I did the re-install. The bottom line is, I did the reinstall yesterday and did not get the update with error message. However, I did get the disconnects again today. It seems I get disconnected almost everyday and get the message that the heartbeat has not received a response in over 40 seconds. Someday's I get disconnected twice and usually spread out over the day. Today I was disconnected 3 times in a row. This can't go on. It is too distracting to my trading. Thanks for doing a fix for this. Date Time Of Last Edit: 2017-07-20 18:12:13
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