Support Board
Date/Time: Wed, 14 May 2025 16:22:09 +0000
Post From: Live Orders are not going through
| [2017-06-27 03:11:51] |
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We have resolved the problem. The issue was that TransAct was setting the Trade Account to 0 on an order rejection and that caused an order matching problem because we use safe order matching and verify the Trade Account and Symbol match.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |