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Post From: Your website was also down

[2017-06-19 17:21:15] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We were aware that some HTTP requests were not being responded to quickly or not at all at times. This was due to a configuration change on the the server. This is now resolved. The server was not actually down. It just was not handling all of the requests quickly enough. For us, we never observed it was down. But we did observe what we just said above. This does not affect market data for Sierra Chart. There was a problem involving some of the real-time data feeds at the same time, but that was a separate issue which we are still looking into. Is there an emergency email address I can use to report such a problem, if it ever happens in the future? Support _AT_ Sierra Chart.com. But this is a rare issue and it may not have helped to email us about it. If you told us the server was down when we did not observe the same thing, we might have said that it was due to an IP address change because that would be the most logical conclusion based upon the report given and the fact that there was actually an IP address change. That should not have caused a problem, because the changeover should have happened within 20 minutes but some DNS servers might not have updated right away. However, the other server still is running. So really this should not have anything to do with the IP address change. But that would have seemed to be the only reasonable conclusion we would have made at the time. Now we know it was just due to the server not responding quickly enough. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-20 01:04:44