Support Board

Date/Time: Mon, 13 May 2024 00:03:01 +0000

Post From: Your website was also down

[2017-06-19 15:55:15] Link To Thread - Link To Post [Go To First Post]
Merlin - Posts: 81
Hi. I'm seeing multiple reports of the data feed problems yesterday. But I don't know if you know that the entire www.sierrachart.com website, including this support board, was also down? There was at least a 3 hour period during which all attempts to access the website failed to connect. Maybe longer, I can't tell exactly when it started. I tried to connect from multiple browsers, and I verified that there was no problem with my internet connection, everything else was normal. Apparently this happened during the same time that the Sierra data feed was down, although I can't be certain of that. I and another user discussed this on futures.io: https://futures.io/sierra-chart/42453-sierra-connection-problems.html . I'm just reporting this in case you don't already know about it - obviously all is well now. But it was quite disturbing not to be able to contact you at all! And also annoying not to be able to access the ACSIL documentation, since I was coding at the time. I've now downloaded the offline version, just in case. Is there an emergency email address I can use to report such a problem, if it ever happens in the future? Date Time Of Last Edit: 2017-06-19 15:57:49