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Date/Time: Wed, 15 May 2024 11:03:08 +0000



Post From: Another Error saying This Account Needs Activation

[2017-06-18 13:43:06]
User508454 - Posts: 23
Hello,

I ran into this problem yesterday but I have another client trying to use our white labeled Sierra Charts called M2M Charts. He's unable to connect to his data feed because it says (Not enabled on Package). I've upgraded his service level to give him total access to M2M Charts but it still says (Restricted) next to his account name (see attachment).

Support told me yesterday it was a recent coding change.

How do I get this working for him?

Thanks,
Kris
Date Time Of Last Edit: 2017-06-18 17:17:56
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