Support Board

Date/Time: Sat, 18 May 2024 15:24:55 +0000

Post From: Getting this message log on Interactive Brokers

[2017-06-06 19:17:35] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
These are the relevant messages: HD Request # 8 \| Requesting 15537 Seconds of data at 1 min with ending Date-Time at 2017-06-06 08:50:13 for LVS \| 2017-06-06 07:40:13 HD Request # 8 \| Error downloading historical Intraday data for LVS. The download timed out. \| 2017-06-06 07:40:13 HD Request # 8 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for LVS \| 2017-06-06 07:40:13 HD Request # 8 \| Intraday download COMPLETE for LVS. Completion time: 0s. Unique request ID: 10 \| 2017-06-06 07:40:13 Notice: Receiving historical data for symbol that differs from current request. Request ID: 18 \| 2017-06-06 07:40:14 * You have set the historical data Timeout to apparently zero. Update Sierra Chart to the current version. Here are instructions: Software Download: Fast Update You are running a very old version and this will automatically correct the Timeout settings issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-06 19:18:09