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Direct MessagesDate/Time: Tue, 07 May 2024 18:41:40 +0000
Post From: bitmex live trading problem
| [2017-05-27 05:23:47] |
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We have reported to BitMEX the issue where when an order is no longer working, the updated status is not updated from the DTC connection from the server The Trade Activity Log contain a lot of data, and it helps us tremendously when you give us a specific Internal Order ID of one of the orders with an issue. The problem is going to be resolved much more quickly by providing precisely the information requested here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis but it is completely broken now. sc is no longer syncing with bitmex
Not exactly certain what you mean by this wording, but we now have looked into a case where the BitMEX server is not processing the order sent by Sierra Chart. We have located several of those cases among your orders. We are going to submit one of them to BitMEX. We also identified an issue on our side. Since BitMEX frequently adds and remove symbols, the Tick Size and Value Format for a symbol are determined from security definitions dynamically. Sierra Chart was not handling this exactly correct because it is somewhat nonstandard for how Sierra Chart normally handles these values. Therefore, the Value Format was defaulting to 0. This was causing order prices to be rounded off to the nearest 1 when submitting to BitMEX. This is not the cause of any of the problems you have reported, but it is something which is now resolved in 1562 which we will release in about 20 minutes. At this point, everything now is in the hands of BitMEX. We have done all we can. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-27 05:50:22
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