Home >> Support Board

Support Board

Date/Time: Tue, 07 May 2024 23:57:48 +0000

How to Post a Message for Support

Post From: Constant "download Failed" messages, Message Log enclosed

[2017-05-25 19:43:11] Link To Thread - Link To Post [Go To First Post]
ilcaa - Posts: 9
Reading Internal Order ID file. \| 2017-05-25 15:40:59 Reading Trade Orders file. \| 2017-05-25 15:40:59 Reading Trade Positions file. \| 2017-05-25 15:40:59 Listening on UDP port 22903. \| 2017-05-25 15:40:59 Software version: 1561 \| 2017-05-25 15:40:59 Uses New Spreadsheets \| 2017-05-25 15:40:59 Usage end date: 2017-06-09 \| 2017-05-25 15:40:59 Enabled for: Advanced Features. \| 2017-05-25 15:40:59 Enabled for: Advanced Features 2. \| 2017-05-25 15:40:59 Enabled for: Sierra Chart Historical Data Service. \| 2017-05-25 15:40:59 Allow Support for Sierra Chart Data Feeds is enabled. \| 2017-05-25 15:40:59 Current selected Data/Trading service: SC Data - All Services \| 2017-05-25 15:40:59 Chart Update Interval: 500 \| 2017-05-25 15:40:59 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2017-05-25 15:40:59 2017-05-25 15:41:01 Local computer time \| 2017-05-25 15:40:59 2017-05-25 19:41:01 Local computer time in UTC \| 2017-05-25 15:40:59 2017-05-25 15:41:01 Local computer time in SC Time Zone \| 2017-05-25 15:40:59 2017-05-25 19:40:57 Server time in UTC \| 2017-05-25 15:40:59 Local computer UTC time and Server UTC time difference: 4 seconds. \| 2017-05-25 15:40:59 Program path: C:\SierraChart\ \| 2017-05-25 15:40:59 Data Files path: C:\SierraChart\Data\ \| 2017-05-25 15:40:59 OS Version Number: 6.1 \| 2017-05-25 15:40:59 Locale Setting: C \| 2017-05-25 15:40:59 Checking for new symbol settings for service code scdataallservices \| 2017-05-25 15:40:59 HTTPS connection to www.sierrachart.com:443 (3) \| Creating socket. Using TLS 1.2. \| 2017-05-25 15:40:59 HTTPS connection to www.sierrachart.com:443 (3) \| Connecting to IP: 5.9.8.236. \| 2017-05-25 15:40:59 Symbol settings are up-to-date for scdataallservices \| 2017-05-25 15:41:06 HTTP connection to www.sierrachart.com:80 (4) \| Creating socket. \| 2017-05-25 15:41:06 HTTP connection to www.sierrachart.com:80 (4) \| Connecting to IP: 5.9.8.236. \| 2017-05-25 15:41:06 SC Data - All Services \| Connected to data server. \| 2017-05-25 15:41:06 Received Date-time from server. Delay adjusted UTC Date-time: 2017-05-25 19:41:03.107. Round-trip delay: 00:00:00.183 \| 2017-05-25 15:41:07 Computer time to server time difference: 00:00:03.720 \| 2017-05-25 15:41:07 Successfully set the system Date-time to: 2017-05-25 19:41:03.107 UTC. \| 2017-05-25 15:41:07 HTTPS connection to www.sierrachart.com:443 (3) \| Socket gracefully closed by remote side. \| 2017-05-25 15:41:07 HTTPS connection to www.sierrachart.com:443 (3) \| Received socket Close event \| 2017-05-25 15:41:07 HTTPS connection to www.sierrachart.com:443 (3) \| Initiating close of socket by core. \| 2017-05-25 15:41:07 HTTPS connection to www.sierrachart.com:443 (3) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-05-25 15:41:07 HTTPS connection to www.sierrachart.com:443 (3) \| Closed. \| 2017-05-25 15:41:07 HTTP connection to www.sierrachart.com:80 (4) \| Socket gracefully closed by remote side. \| 2017-05-25 15:41:08 HTTP connection to www.sierrachart.com:80 (4) \| Received socket Close event \| 2017-05-25 15:41:08 HTTP connection to www.sierrachart.com:80 (4) \| Initiating close of socket by core. \| 2017-05-25 15:41:08 HTTP connection to www.sierrachart.com:80 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-05-25 15:41:08 HTTP connection to www.sierrachart.com:80 (4) \| Closed. \| 2017-05-25 15:41:08 SPY Daily #1 \| Reloading chart. \| 2017-05-25 15:41:09 SPY Daily #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPY.dly \| 2017-05-25 15:41:09 SC Data - All Services \| Starting real-time market data updates for: SPY. ID: 1 \| 2017-05-25 15:41:10 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: SPY \| 2017-05-25 15:41:10 SC Data - All Services \| Requesting security definition data for: SPY. ID: 1 \| 2017-05-25 15:41:10 HD Request # 2 \| Downloading Historical Daily chart data for SPY. Starting date: 1967-05-26. Service: equities.us \| 2017-05-25 15:41:10 HD Request # 2 \| Error downloading historical Daily data for SPY. Not downloading any data. Maximum downloads exceeded for the day. Limit: 200 \| 2017-05-25 15:41:10 HD Request # 2 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for SPY \| 2017-05-25 15:41:10 HD Request # 2 \| Daily download COMPLETE for SPY. Completion time: 0s. Unique request ID: 1 \| 2017-05-25 15:41:10 Removed historical data download ID 1 \| 2017-05-25 15:41:10 SPY Daily #1 \| Reloading chart. \| 2017-05-25 15:41:10 SPY Daily #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPY.dly \| 2017-05-25 15:41:10