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Post From: Constant "download Failed" messages, Message Log enclosed

[2017-05-25 18:26:52] Link To Thread - Link To Post [Go To First Post]
ilcaa - Posts: 9
newbie on trial for SC... it was working fine this morning, i deleted the data files in my Data folder since i was just testing, the download data stopped working. I have a green connection box, DF:0 ST:0. here is the Message Log Reading Internal Order ID file. \| 2017-05-25 14:21:50 Reading Trade Orders file. \| 2017-05-25 14:21:50 Reading Trade Positions file. \| 2017-05-25 14:21:50 Listening on UDP port 22903. \| 2017-05-25 14:21:50 Software version: 1561 \| 2017-05-25 14:21:50 Uses New Spreadsheets \| 2017-05-25 14:21:50 Usage end date: 2017-06-09 \| 2017-05-25 14:21:50 Enabled for: Advanced Features. \| 2017-05-25 14:21:50 Enabled for: Advanced Features 2. \| 2017-05-25 14:21:50 Enabled for: Sierra Chart Historical Data Service. \| 2017-05-25 14:21:50 Allow Support for Sierra Chart Data Feeds is enabled. \| 2017-05-25 14:21:50 Current selected Data/Trading service: SC Data - All Services \| 2017-05-25 14:21:50 Chart Update Interval: 500 \| 2017-05-25 14:21:50 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2017-05-25 14:21:50 2017-05-25 14:21:52 Local computer time \| 2017-05-25 14:21:50 2017-05-25 18:21:52 Local computer time in UTC \| 2017-05-25 14:21:50 2017-05-25 14:21:52 Local computer time in SC Time Zone \| 2017-05-25 14:21:50 2017-05-25 18:21:48 Server time in UTC \| 2017-05-25 14:21:50 Local computer UTC time and Server UTC time difference: 4 seconds. \| 2017-05-25 14:21:50 Program path: C:\SierraChart\ \| 2017-05-25 14:21:50 Data Files path: C:\SierraChart\Data\ \| 2017-05-25 14:21:50 OS Version Number: 6.1 \| 2017-05-25 14:21:50 Locale Setting: C \| 2017-05-25 14:21:50 Checking for new symbol settings for service code scdataallservices \| 2017-05-25 14:21:50 HTTPS connection to www.sierrachart.com:443 (3) \| Creating socket. Using TLS 1.2. \| 2017-05-25 14:21:50 HTTPS connection to www.sierrachart.com:443 (3) \| Connecting to IP: 5.9.8.236. \| 2017-05-25 14:21:50 Symbol settings are up-to-date for scdataallservices \| 2017-05-25 14:21:56 SC Data - All Services \| Connected to data server. \| 2017-05-25 14:21:57 HTTPS connection to www.sierrachart.com:443 (3) \| Socket gracefully closed by remote side. \| 2017-05-25 14:22:02 HTTPS connection to www.sierrachart.com:443 (3) \| Received socket Close event \| 2017-05-25 14:22:02 HTTPS connection to www.sierrachart.com:443 (3) \| Initiating close of socket by core. \| 2017-05-25 14:22:02 HTTPS connection to www.sierrachart.com:443 (3) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-05-25 14:22:02 HTTPS connection to www.sierrachart.com:443 (3) \| Closed. \| 2017-05-25 14:22:02 The above has been sent to support. \| 2017-05-25 14:22:35 * HTTP connection to www.sierrachart.com:80 (4) \| Creating socket. \| 2017-05-25 14:22:35 HTTP connection to www.sierrachart.com:80 (4) \| Connecting to IP: 5.9.8.236. \| 2017-05-25 14:22:35 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2017-05-25 14:22:35 HTTP connection to www.sierrachart.com:80 (4) \| Socket gracefully closed by remote side. \| 2017-05-25 14:22:40 HTTP connection to www.sierrachart.com:80 (4) \| Received socket Close event \| 2017-05-25 14:22:40 HTTP connection to www.sierrachart.com:80 (4) \| Initiating close of socket by core. \| 2017-05-25 14:22:40 HTTP connection to www.sierrachart.com:80 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-05-25 14:22:40 HTTP connection to www.sierrachart.com:80 (4) \| Closed. \| 2017-05-25 14:22:40