Login Page - Create Account

Support Board


Date/Time: Tue, 07 May 2024 07:30:55 +0000



Post From: bitmex live trading problem

[2017-05-24 05:28:28]
Sierra Chart Engineering - Posts: 104368
First, is Trade >> Trade Simulation Mode disabled?

Sierra Chart does not use direct integration to BitMEX. It is through another software layer that they are running.


Could you follow through the instructions here:
Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis

There is no cost for this. So there is no need to make a payment for this.

If we are finding this is unreliable, then we will have no choice to drop support for BitMEX if this software layer is unreliable . We will then have to work on direct integration which we do not have time for now.

We cannot spend the time analyzing these cases if this is an ongoing issue and we cannot have cases where users are having these kinds of problems.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-05-24 05:30:24