Support Board

Date/Time: Wed, 15 May 2024 01:54:54 +0000

Post From: SC Feed exchange fees double charged

[2017-03-25 01:07:29] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is no confusion here because when you activate the exchange, there is no mention of UTC time. This is only in the transaction log which we are looking at, at this moment in time. There is only the mention of dates and it makes it very clear that you were going to be billed again February 1. Here is the exact text of what you saw and had to acknowledge: Activating Eurex with Market Depth. You will be charged 21 USD for the real-time data from the Eurex with Market Depth exchange from this moment until January 31. You will be charged the 21 USD next month on February 1 unless you deactivate the exchange. Press Activate to confirm. Please understand, we do not set the rules here. The exchanges do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-25 01:08:13