Support Board

Date/Time: Mon, 29 Apr 2024 02:34:35 +0000

Post From: GSP error with Zen-Fire

[2013-08-21 17:38:33] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We can assure you 110%, that the problem is not within Sierra Chart. Sierra Chart does not have some old account information. Sierra Chart connects to Zen-Fire using the Username and Password you have specified in the Data/Trade Service Settings window. Sierra Chart connects to the Zen-Fire system using Rithmic software. This is blackbox software which we do not control. Ninja does not use the same software. It is this software which IDs your system and it is the trading platform backend which is blocking the connection based upon the ID. Your broker should be familiar with these details. They do have the ability to remove this block somehow. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-21 17:40:49