Date/Time: Sat, 20 Oct 2018 22:42:41 +0000
Post From: About Real-time Futures Data
Sierra Chart Engineering - Posts: 65034
Someone was just asking why they had to connect to their TD Ameritrade account to receive CME data at the reduced exchange fees when using the Sierra Chart Exchange Data Feed.
This was our response:
When using TD Ameritrade, the futures data will come from the Sierra Chart Exchange Data Feed.
Please read that section thoroughly because it explains why you need to connect to TD Ameritrade to satisfy the *CME greedy absurd and ludicrous exchange policies*:
If you have further questions please use the Support Board:
And once again please read the documentation because it does explain this. We spend far too much time explaining things which are already written in the documentation and this is just a huge waste of our time when these things come up again and again and again and again and again and again. We are tired of answering these questions around CME data.
And no, we make no apologies about our response above and we are proud to have it be as public as possible and be reposted as widely as possible. For the purpose of showing just how wrongful the policies of the exchanges are. Not about being critical of the user. No not at all. But the menace of the exchange policies and the problems that they cause.
This is one reason, and also a documented reason why we do not provide open telephone support. Can you imagine the level of insanity someone would have to put up with with with tolerating all this garbage. Not the garbage from the users, but the garbage/insanity from the exchange policies. Also, users do have a responsibility to read the documentation.
We are not singling this user out, we are only just using it as an example. We are not in any way being critical of this user. Just of the situation which is created by the exchange policies. This is our only point by making this public.
Reposting of the above is most welcome on your favorite trading forum.
Sierra Chart Support - Engineering Level
Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-01-20 05:51:30