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Date/Time: Sun, 19 May 2024 07:24:08 +0000



Post From: Interactive Broker Trade Query

[2016-12-20 18:53:31]
Sierra Chart Engineering - Posts: 104368
You invoked the Flatten and Cancel operation about a half second before the stop order filled. It is very clear the Flatten operation was invoked. There is no mistake about that. Perhaps it was inadvertent on your part.

Also the Stop Attached Order could not be canceled as is indicated by this line:
ActivityType  Symbol  DateTime  OrderActionSource  InternalOrderID  ServiceOrderID  OrderType  PositionQuantity  Quantity  BuySell  Price  Price2  OrderStatus  FillPrice  FilledQuantity  TradeAccount  OpenClose  ParentInternalOrderID  FillExecutionServiceID  HighDuringPosition  LowDuringPosition
Order  CL-201701-NYMEX  2016-12-16 02:36:19.146  IB error 201: Order rejected - reason:Cannot cancel the filled order  3652  1197  Stop    1  Sell  50.99    Error  50.99  1  U**  Close        

Make sure there is no keyboard shortcut set up for Flatten and Cancel:
http://www.sierrachart.com/index.php?page=doc/TradeWindow.html#KeyboardShortcuts

My PC rebooted overnight due to Windows update and somehow the latest chartbook setting was not saved.
In the next release changes to the Simulation Mode setting will be immediately saved to the configuration file.


Also, if I am correct, your orders are "not" in the order books, but are kept on the platform, so if you have a fast moving market, then this can also cause trouble.
In this particular case all orders were with Interactive Brokers because a server-side bracket order was being used.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2016-12-20 18:54:40