Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sun, 19 May 2024 04:36:57 +0000
Post From: Interactive Broker Trade Query
| [2016-12-20 13:18:38] |
| hursthead - Posts: 28 |
|
Hi User94740, thanks for your response. I am very certain I did not click on the flatten button because it does not make sense at all for me to open a new position right after I got stopped out. In fact, the live trade was a mistake to begin with - I was in a self-imposed weekly stop and did not do any live trades during the week. My PC rebooted overnight due to Windows update and somehow the latest chartbook setting was not saved. As a result, when I re-opened SC it was the previously saved setting and it was set to live trading instead of sim trading. Unknown to me and of course this is my fault for not checking before trading, I entered the 2 contracts live instead of sim but its a good thing I always have attached OCO orders with the trade so I got stopped out at a small loss. So what turned out to be a mistake on my part ended up being a very expensive mistake discovered by me a few days later with this issue now. I am curious why would a faster internet connection fix the issue. I am currently on a 30mbps fixed line and to send data to the broker and back etc does not take much bandwidth. I am however limited by latency as I am located in South East Asia so my latency to IB is very poor typically >200ms vs 10-50ms for those of you located in the US. What I have observe though is that my connection with IB is very unstable, depending on the day and time I observe 5-10 disconnections with IB in a period of 30mins - screenshot of connection with IB at around 8.50pm UTC+8 time - and it kept disconnecting and reconnecting arbitrarily. I am very frustrated with the situation, I do not know if this lag in connection issue is causing this or not but SC is adamant that issue lies with me clicking on flatten manually. Could you tell me more about your case and what was SC's response to it? Surely if it was not your fault and a trade was initiated without you knowing then there must be a bug with the platform? If so, how come you and me are affected but not the majority else? Thanks. |
 2016-12-16.png / V - Attached On 2016-12-20 12:56:18 UTC - Size: 42.31 KB - 260 views 2016-12-16 (1).png / V - Attached On 2016-12-20 12:56:23 UTC - Size: 42.32 KB - 255 views 2016-12-16 (2).png / V - Attached On 2016-12-20 12:56:26 UTC - Size: 73.07 KB - 261 views |