Support Board
Date/Time: Fri, 09 May 2025 18:23:44 +0000
Post From: No Charts
| [2016-10-02 19:51:06] |
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We see two problems. You are using Gain Capital symbols and connecting to the SC Data - All Services service. These services use different symbols. Refer to help topic 1.3: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.3 You are also using an older version and attempting to connect to Gain Capital. You must update to the current version. Follow these instructions: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |