Support Board
Date/Time: Sat, 28 Mar 2026 12:51:55 +0000
Cursor keeps switching from Pointer to Chart Values/Crosshair after move to v2880
View Count: 611
| [2026-03-23 18:23:46] |
| Sierra_Chart Engineering - Posts: 23359 |
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This problem is not reproducible, and we see no reason why it would be the case. The cursor is not being changed by Sierra Chart for a Trading DOM in the configuration that you are using. We would have to believe it is an operating system level problem in your case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-23 18:25:51
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| [2026-03-23 18:40:59] |
| User151235 - Posts: 18 |
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I am away this week but will test on my laptop (different computer) which is a windows 10 as well. I don’t believe this is an OS issue and I’ve been using Sierrachart for 10+ years, I’ve made no recent changes to the OS and this only started happening with the recent “feature update” that you guys introduced recently. Also, please give it more than 5 minutes for the issue to appear as I noticed the time between your last 2 posts for a very short duration. Date Time Of Last Edit: 2026-03-23 18:42:13
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| [2026-03-23 18:50:55] |
| Sierra_Chart Engineering - Posts: 23359 |
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It very well could be an OS issue because, the windows are now created directly with the operating system instead of a development framework from Microsoft. And we have seen numerous behaviors differences related to that. Also if this is a problem on the Sierra Chart side, it will not take time to reproduce. There would be a specific pattern to reproduce it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-23 18:52:58
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