Support Board
Date/Time: Mon, 16 Jun 2025 18:58:42 +0000
Order not filled, chart trade activity (not chart replay) incorrect
View Count: 217
| [2025-05-08 16:53:02] |
| User719216 - Posts: 3 |
|
Hello, I'd would like to get some logical explanation for the behavior I observed today. My order, placed by automated system, was filled. Server side bracket order. Watching the chart online, I could obviously see, that the price on the chart reached my target and crossed it by 2 ticks. The small time frame chart confirms it. However the take profit order was not filled, the price went back and reached the SL. The trade activity shows Max Open Profit in ticks 0. All files can be provided upon request. Thanks. |
| [2025-05-08 17:36:44] |
| Sierra_Chart Engineering - Posts: 19938 |
|
This is not within the scope of our support. Contact your broker for help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-08 17:56:58] |
| User719216 - Posts: 3 |
|
Isn't Trade Activity Log in the scope of your support? How can be explained that Max Open Profit equals zero, when it was far from zero?
|
| [2025-05-08 18:43:45] |
| Sierra_Chart Engineering - Posts: 19938 |
|
Refer to: Trade Activity Log: Questions About the Trade Activity Log Data And: Trade Activity Log: Notes about Maximum Profit and Loss Fields Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-08 18:44:10
|
To post a message in this thread, you need to log in with your Sierra Chart account: