Support Board
Date/Time: Mon, 15 Dec 2025 11:34:52 +0000
Connect to Live trading Account.
View Count: 440
| [2025-04-14 14:43:29] |
| User344478 - Posts: 161 |
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When I try to connect my Sierra Chart Account [AC104278] to my AMP Futures live Trading Account using the CQGWebAPI I get message from service CQGWebAPI | logon unsuccessful. Service message: Username or Password is incorrect. | But when I am using for Simulator Sierra Chart DATA [data] everything is OK. |
| [2025-04-14 15:20:08] |
| Sierra_Chart Engineering - Posts: 21843 |
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We cannot help with this. Contact your broker and we also very strongly recommend using Teton order routing instead of CQG: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-04-14 15:20:51
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| [2025-04-14 19:03:42] |
| User344478 - Posts: 161 |
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Am I enabled connect AMP Futures using your software?
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| [2025-04-15 05:08:12] |
| Sierra_Chart Engineering - Posts: 21843 |
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Yes, there are no restrictions on this from our side. We cannot prevent those connections as long as you are using Service Package 10 or higher.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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