Support Board
Date/Time: Wed, 30 Apr 2025 15:33:48 +0000
Chart DOM Book depth is crossed
View Count: 93
| [2025-04-11 13:13:13] |
| kvcornie - Posts: 7 |
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https://www.sierrachart.com/image.php?Image=1744376561751.png See Image, Chart DOM, Bid/Ask is crossed. Restarting the platform temporarily fixes or reduces the issue, but with time it becomes worse. The "last traded price" appears to be correct and Numbers bars also seem ok. Date Time Of Last Edit: 2025-04-11 14:05:57
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| [2025-04-11 15:05:02] |
| kvcornie - Posts: 7 |
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I see that posts after mine are being answered by Sierra engineering, while this noe has not been acknowledged. Checking if my screenshot not up to par and being disregarded (as the image posting instructions state happens 70% of the time)? Do I need to tag Sierra engineering in the post body? Apologies if I sound like it, but I’m not trying to be difficult, I just want to make sure I'm posting correctly to get platform issues dealt with asap since not having correct bid/ask data is a major issue. Thanks! |
| [2025-04-11 15:11:58] |
| Sierra_Chart Engineering - Posts: 19383 |
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The delay is because this requires more thought. The best we can think of is that the symbol settings are not correct. Disable Custom Symbol Settings: Global Symbol Settings: Disabling Custom Symbol Settings Also open a new chart for the symbol. Do not make any changes to the Chart Settings and check the market depth through File >> Open Market Depth window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-04-11 15:12:30
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| [2025-04-11 17:58:20] |
| kvcornie - Posts: 7 |
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Ok will try that, thank you and have a great weekend!
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