Support Board
Date/Time: Tue, 26 Aug 2025 11:54:45 +0000
Help: Sierra Chart Will Not Recognize or Load Any of My Custom Files
View Count: 263
| [2025-03-29 05:21:16] |
| User580028 - Posts: 15 |
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I'm experiencing an issue where Sierra Chart is not recognizing or loading any of my custom files. I've verified that the files exist in the correct directories, but the application doesn't seem to detect them when launching. Here's what I've already tried: Restarting Sierra Chart and my computer Checking file permissions Verifying file extensions are correct Running Sierra Chart as administrator If anyone has encountered similar issues or has suggestions for troubleshooting, I would greatly appreciate your help. Please let me know if you need any additional information about my setup or the specific custom files that aren't loading. |
 2025-03-29 01-10-34.mkv - Attached On 2025-03-29 05:21:04 UTC - Size: 59.44 MB - 146 views |
| [2025-03-29 10:37:18] |
| User431178 - Posts: 764 |
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You are looking at two separate installs. The files you show relate to an install in the documents folder, and the app that you open is installed in the deskop folder. |
| [2025-07-08 18:05:52] |
| Sierra_Chart Engineering - Posts: 20734 |
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What custom files are you referring to?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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