Support Board
Date/Time: Wed, 12 Aug 2026 09:57:18 +0000
UPDATING CHARTBOOK
View Count: 504
| [2025-01-24 11:43:09] |
| usataFX - Posts: 2 |
|
Good day, Please I need help converting a Sierra chartbook to make it compatible with the current version, I bought a course online and the chartbook was given to us for Sierra chart but anytime i try to open it it displays the message "The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it". I would really appreciate if you help me solve this problem so I can start trading. Thanks Alot. |
| [2025-01-24 15:24:38] |
| John - SC Support - Posts: 47509 |
|
Refer to the following: Chartbooks (Workspaces): Opening Older Chartbooks But if you received this chartbook from a course, you should talk to the company that runs the course and get an appropriate chartbook from them. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-10 13:48:23] |
| wallstreetsson - Posts: 80 |
|
2026-08-10 15:43:20.525 | The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: D:\SierraChartT\Data\IntradayTPT2.Cht * I think i created this charbook last year. Im running the latest version updated today. It worked until Friday. Any recommendations on this? Date Time Of Last Edit: 2026-08-10 13:48:59
|
| [2026-08-10 14:06:29] |
| Sierra_Chart Engineering - Posts: 24510 |
|
This must be a Chartbook even older than that. Follow through the instructions here: Chartbooks (Workspaces): Opening Older Chartbooks Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-08-10 14:07:00
|
| [2026-08-10 18:50:54] |
| wallstreetsson - Posts: 80 |
|
Thats impossible. its max 8 Month old, and it worked last week. Even installing Version 2204 or 2363 doesnt make it load. Any way to fix that? |
| [2026-08-11 04:50:59] |
| Sierra_Chart Engineering - Posts: 24510 |
|
Therefore, the file may have become damaged in some way. Therefore, use a backup Chartbook. Instructions: Chartbooks (Workspaces): Accessing a Backup Chartbook File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: